OUR PRODUCTS

Fabric Collars – Our collars are made of cotton in different trendy designs. We have three style of collars, namely the Single collar, Double collar and Ruff collar. All our collars are available in different sizes from 16cm to 70cm (while stock lasts) and can fit pets of different sizes from the smallest Guinea Pigs to Large dogs. Our collars are secure by velcro on the inside with a 2cm allowance for expansion and it does not affect your pet’s comfort. Our collars are easy to wear and fits comfortable on all pets.

 

Bandana – Our bandanas are made of cotton material in stylish different prints and we have size XS to XXL. We have two different style of bandanas, namely the Single bandana and Double bandana. All our bandanas are reversible, which can be worn on different side depending on your preference. Our bandanas are easy to wear and we have two securing methods; (1) simply put the pet collar through the slot on the bandana to secure it on your pets and (2) adjustable buttons lock.

 

Add on Bowtie – Our Add on bowties are specially designed to fit our fabric collars. The bowties come in various designs and colors to dress your pets for different occasions. They comes in size S, M & L and are secured easily using Velcro on the inside of the collar to fit all our collars.

 

Standalone Bowtie – Our Standalone Bowties are specially design for pet owner who prefers to wear them on their existing pet collars. It comes in different designs and in size S, M & L. Our bowties come with velcro on the back with allowance to cater to different sizes of pet's collars. If is the velcro is too long, simply trim the excess to secure better on the collar.

 

Standalone Bowties with adjustable fabric collars - Our Bowties are specially attached to an adjustable fabric collar of similar design. Our product comes in different designs and in size M & L able to fit pets with neckline of up to 50cm and is secure by an easy release buckle at the ends. If is too long, simply shorten the collar to fit nicely on your pet.

 

Harness – Our harness are made of the polyester or nylon material depending on design and it can withstand high tension from our pets. All our harness comes in bright and trendy color to make your pet look fashionable. It comes in Y and H designs in different sizes XS to L to give your pet with fitting and comfort.

 

Leash – Our leash are made of the polyester or nylon material depending on the design and it can withstand high tension from our pets. All our leash comes in bright and trendy color to make your pet look fashionable. It comes in different sizes XS to L depending on short and long designs.

 

Buckle collar - Our collar are made of the polyester or nylon material in bright and trendy color to make your pet look fashionable. It comes in different sizes XS to L with easy release buckle at the ends. All our collars come with matching design for Leash and Harness to make your pet looks good with a complete accessories.

FABRIC COLLARS SIZE CHART

Size chart for pet collars: The following table provides a general size guide for different pets. For better fit, please measure your pet's neckline before ordering. Kindly refer to the information below on how to measure the neckline of your pets.

PRODUCT SIZE INFORMATION

1. Bandana

Size     Length           Width

XS       9cm                12cm

S          11cm               16cm

M        13cm               20cm

L          17cm               24cm

XL       22cm               30cm

XXL    22cm               32cm

2. Bowtie

Add on bowtie

Size     Length            Width

S          5cm                 6cm

M         6cm                10cm

L          8cm                 13cm

 

Standalone Bowtie

Size     Length            Width

S          5cm                 7cm

M         8cm                10cm

L          9cm                 13cm

 

Bowtie with adjustable fabric collar

Size     Length            Width             Neckline

M         7cm                 9.5cm            30 to 50cm

L          8cm                 11cm               30 to 50cm

3. Harness

Size     Chest size              Thickness

XS       20-35cm                 1.0cm

S          35-55cm                 1.5cm

M         50-75cm                2.0cm

L          70-95cm                 2.5cm

 

4. Leash

Size     Length                   Thickness

XS       130cm                      1.0cm

S          130cm                      1.5cm

M         130cm                     2.0cm

L          130cm                      2.5cm

 

5. Buckle Collar

Size     Chest size               Thickness

XS       20-30cm                 1.0cm

S          25-37cm                  1.5cm

M         35-53cm                 2.0cm

L          40-62cm                  2.5cm

BEST WAY TO MEASURE YOUR PET'S NECKLINE AND CHEST

Pls follow the diagram below on how to measure the neckline and chest of your pets.

HOW TO SECURE BOWTIE ONTO FABRIC COLLAR

WASHING INSTRUCTIONS

Fabric Collar

  • Do not use washing machine or any type of heavy washing.

  • Use gentle hand wash only and leave it to air dry. Once dry, a simple and quick ironing at low temperature is recommended to restore the collar to its pristine condition.

 

Bandana

  • Do not use washing machine or any type of heavy washing.

  • Use gentle hand wash only and leave it to air dry. Once dry, a simple and quick ironing at low temperature is recommended to restore the bandana to its pristine condition.

 

Bowtie

  • Do not use washing machine, any type of heavy washing or hand washing.

  • Only clean the bowtie with damp cloth on the affected areas and leave to air dry. 

  • Do not iron the bowtie.

 

Buckle Collar, Leash and Harness

  • Do not use washing machine or any type of heavy washing.

  • Only rinse the affected area on the item and leave it to air dry.

  • Do not do ironing on the Buckle Collar, Leash and Harness as the heat can damage the material.

RETURN POLICY

Your satisfaction is important to us. We offer exchange of items within 14 days of sale if size does not fit and the return items must be in original condition. All return items will be inspected and confirmed by us before acceptance. Customer needs to contact us regarding any exchange. If the new requested size or design is not available, we allow for exchange to other design. Please note that items sold are non refundable and any shipping costs for exchange will be customer's responsibility. Kindly email us at sales@ruffco.com.sg if you have any query.

Please note that all promotional and sales items are non refundable and not exchangeable.

PAYMENT METHOD

All our products are priced in Singapore Dollars. 

 

We accept payments through Paypal and major Credit Cards. For customers in Singapore using Paynow, please contact us. If you have any questions on payment methods, kindly email us. Thank you.

SHIPPING INFOMATION

Once we received your order, we will mail out the items within 3-5 days. An email notification will be sent to you once the items are mailed out. We offer different shipping options for domestic and international delivery.

 

Local Shipping (within Singapore)

We offer smartpac and normal mail shipping options for Singapore.

For orders S$10 and below, customer has the option to select normal mail delivery. But we encourage customer to select Smartpac for better security of receiving the delivery. If customer decides to opt for normal mail, there is no method to track once the items are sent out and it is at customer's own risk for any lost items due to normal delivery.

 

All orders above S$10 will be shipped by Smartpac, which is secure and trackable. Every Smartpac envelope comes with a tracking number and customer can follow the shipment by checking Singpost website : https://www.singpost.com/track-items 

For orders S$50 and above, FREE shipping within Singapore.

Oversea Shipping (Outside Singapore)
All overseas shipment will be via registered mail that includes tracking number. During checkout, the shipping price will appear in the shipping section under the shopping cart.

 

Estimated Delivery Time Once The Items Are Dispatched.

Singapore : 5 Business days
Asia Pacific : approx 1-2 weeks

Australia & New Zealand : approx 2 weeks 

UK, Europe and America : approx 2-3 weeks

Customs And Import Taxes

Overseas buyers are responsible for any customs and import duties that may apply within their country. We are not responsible for any delay in shipment caused by custom related matter.

SECURITY AND PRIVACY POLICIES

Our online store is hosted with a globally renowned and secure platform partner. We ensure that when you shop online at our store, all transactions are protected with the security to give you assurance and piece of mind. Our privacy policy ensures that any data you share with us will only be for communication between RuffCo and you.

 

When you transact on our online store, we collect your contact details namely (name, mailing address and email address). This information is for us to contact you regarding your orders status and to respond to your enquiry. Fom time to time, we will send you emails to update regarding our promotions and any special events. 

 

We do not spam emails or disclose your information to any 3rd parties outside RuffCo. Your privacy is our number one priority.

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