Your satisfaction is important to us. We offer exchange of items within 14 days of sale if size does not fit and the return items must be in original condition. All return items will be inspected and confirmed by us before acceptance. Customer needs to contact us regarding any exchange. If the new requested size or design is not available, we allow for exchange to other design. Please note that items sold are non refundable and any shipping costs for exchange will be customer's responsibility. Kindly email us at firstname.lastname@example.org if you have any query.
Please note that all promotional and sales items are non refundable and not exchangeable.
All our products are priced in Singapore Dollars.
We accept payments through Paypal and major Credit Cards. For customers in Singapore using Paynow, please contact us. If you have any questions on payment methods, kindly email us. Thank you.
Once we received your order, we will mail out the items within 3-5 days. An email notification will be sent to you once the items are mailed out. We offer different shipping options for domestic and international delivery.
Local Shipping (within Singapore)
We offer smartpac and normal mail shipping options for Singapore.
For orders S$10 and below, customer has the option to select normal mail delivery. But we encourage customer to select Smartpac for better security of receiving the delivery. If customer decides to opt for normal mail, there is no method to track once the items are sent out and it is at customer's own risk for any lost items due to normal delivery.
All orders above S$10 will be shipped by Smartpac, which is secure and trackable. Every Smartpac envelope comes with a tracking number and customer can follow the shipment by checking Singpost website : https://www.singpost.com/track-items
For orders S$50 and above, FREE shipping within Singapore.
Oversea Shipping (Outside Singapore)
All overseas shipment will be via registered mail that includes tracking number. During checkout, the shipping price will appear in the shipping section under the shopping cart.
Estimated Delivery Time Once The Items Are Dispatched.
Singapore : 5 Business days
Asia Pacific : approx 1-2 weeks
Australia & New Zealand : approx 2 weeks
UK, Europe and America : approx 2-3 weeks
Customs And Import Taxes
Overseas buyers are responsible for any customs and import duties that may apply within their country. We are not responsible for any delay in shipment caused by custom related matter.
SECURITY AND PRIVACY POLICIES
When you transact on our online store, we collect your contact details namely (name, mailing address and email address). This information is for us to contact you regarding your orders status and to respond to your enquiry. Fom time to time, we will send you emails to update regarding our promotions and any special events.
We do not spam emails or disclose your information to any 3rd parties outside RuffCo. Your privacy is our number one priority.